Footprint Kayak & Hike Explorations | Tour-FAQ’s
I would like to make a reservation, how can I do that?
There are a multiple options to make a reservation: fill out the online Booking Form, send us an email, give us a call or visit our office.
We don’t work with fixed dates for our tours. The first confirmed booking for a certain tour will determine the departure date for that particular tour. From that moment on, other guests are welcome to book and join that tour.
Don’t hesitate to drop us a line if you have any questions regarding our tours or your stay in the Powell River or Lund area.
What are my payment options?
We gladly accept cash and credit card (Visa & MC) payments. We only ask for credit card information (upon booking) in order to guarantee your tour.
Do we need to fill out any forms prior to a tour?
Yes, there’s some paper-work involved. This is part of our intention to provide you with all the necessary tour-information. There is a standard Booking Form and a Liability Waiver. Multi-day tours also require additional (medical) information. We always provide a Suggested Gear List and Departure location driving / Parking instruction. Al these forms and information will be emailed to you prior to a tour.
Is there a cancellation policy in place?
We absolutely regret it if you have to cancel a tour. Also, a fair amount of our costs are already made prior to a tour, therefore we have to invoice 25% up to 7 days prior to and 100% of the full amount if you cancel less than 7 days prior to a tour. We preserve the right to reschedule or cancel any of our tours due to safety concerns; if it comes to that a full refund will be given.
Do I tip my guide at the end of a tour?
In North America it is fairly common to tip a guide if you think that he or she did an excellent job, the tip-amount or percentage would be similar to what you would tip in a restaurant.
What does a typical kayak day-tour look like?
We meet at Desolation Sound Resort or in Lund Harbour at 9.00 am. After an introduction and a pre-tour instruction session we’ll embark for a lovely day on the ocean. During the day we will have ample time for a tasty fresh and home-made lunch and we aim to be back in Lund Harbour or at Desolation Sound Resort between 3.30 pm and 4.00 pm. Multi-day tours usually finish up around 3.00 pm.
What is your maximum group size?
Our mottos are professional approach, small groups and personal attention. A maximum of six participants per guide is our standard. Although; we are able to host larger groups. Such as a family reunion, a group of friends or a staff retreat. Private tours are available upon request.
Are there any other activities we can do during a (multi-day) kayak tour?
Yes, there is lots of other interesting ‘stuff to do’. Our guides are always open to special requests and suggestions. Other activities could include hiking, geocaching, kayak-skills improvement, shellfish harvesting & fishing (regulations apply), snorkeling, tidal explorations and swimming in the ocean or in a fresh water lake.
I’m booking for a larger group, do you offer a group-discount?
We do offer group-discounts for larger groups. Everybody in the group must know each other or know of each other at the time the booking is made. Group-discounts are only given on regular tours, as advertised on this website. Travel Specials, Special Events and other promotions are excluded.
Six (6) or more: 5% discount (before tax)
Eight (8) or more: 10% discount (before tax)
What is the minimum and maximum age of your participants, are there any age limits?
Our youngest participants are about 4 years old and our most experienced paddlers have been in their 80’s. Just ask us if you have any doubt about which tour would be the most suitable one for your abilities and interests.
In order to ensure your comfort and safety, participants who have primary control of the kayak (the ones that control the rudder system) should be of sufficient age, height, weight and maturity to do so.
Please note: Your guide will always have the authority to make the final decision on kayak configuration and safety related issues. ‘Safety first, fun will follow.’
I’m a vegetarian, can you provide vegetarian meals?
We always ask for your dietary preferences and food related allergies on our Booking Form. Vegetarian meals, gluten free, dairy free, other food preferences or even food dislikes won’t be a problem during any of our tours. We proudly serve tasty home-made lunches and fresh meals during our tours. Bon appétit!
What should I bring during a tour?
All our tours are ‘all-inclusive’ and we will provide all necessary (safety) equipment, dry-bags and a tasty lunch during a day-tour and also all camping equipment, all other meals and back-country camping permits during a multi-day tour. We will provide al necessary (safety) equipment, dry-bags and a tasty lunch during a day-tour and also all camping equipment and all other meals and backcountry camping permits during a multi-day tour. Besides that, we always provide a Suggested Gear List prior to your tour. On this list, you’ll find all the personal items you could bring. Please notify us if you have any extra items you would like to bring during an tour.
Can I take my camera with me in the kayak?
Most guests do bring a camera, from smart-phone to SLR with extra lenses. We’ve even paddled with professional photographers and film crews. We provide dry bags in order to stow your camera, smart-phone, extra gear and valuables. Please note: we can not be held responsible in the event your camera does get wet.
Is weather a factor during a kayak tour?
Strong wind could become a marine safety issue and therefore is an important factor, a shower or some rain is usually only a discomfort which we can deal with by bringing proper gear and equipment. Although it’s very rare that we have to reschedule or cancel a tour due to ‘challenging’ weather conditions, we always will explore the remaining options and make your stay on the Sunshine Coast as enjoyable as possible.
What about camping and meals during a multi-day tour?
Our campsite are simply stunning. Most of our campsites will be on small islands or in sheltered bays on the Copeland Islands and in the heart of Desolation Sound. In Desolation Sound, mountain peaks will tower over us. Giving us the feeling of being rather small. We provide all camping gear. From tent to sleeping bag to coffee mug. Our tents will be pitched on tent-platforms, built by BC Parks. There’s always the relative comfort of an outhouse.
We provide all meals and snacks during a tour. Our food is fresh, wholesome and local when possible. And, our guides know how to prepare your meals just right.